Posted on : 2009 Nov 12 10:27:54
Quality Controller
CATEGORY:
JOB DESCRIPTION:
Join BitDefender Customer Care department!
JOB RESPONSABILITIES:
- Makes sure that the quality objectives in terms of the customer interaction process (self-service, email, Live Assistance, phone and forum) are met;
- Makes sure that work related procedures are followed;
- Implement and participate at improving the global and local Customer Care policies in such manner that the Customer Care Team's objectives regarding quality are met;
- Monitors activity of Customer Care representatives on a daily, weekly and monthly basis according to procedures;
- Offers feedback to Customer Care representatives in order to improve the quality of the customer interaction process;
REQUESTS:
- Student or holder of bachelor degree;
- Basic Windows OS knowledge;
- MS Office: word, excell, powerpoint, outlook.
- English - advanced level
- German - advanced level
Skills:
- Learning on the fly;
- Dealing with ambiguity;
- Communication - sharing information;
- Customer oriented attitude;
- Wining attitude - driving for results;
- Flexible and open to new;
- Problem solving;
JOB OFFER:
- Private Medical and Accident Insurance
- Dynamic and very professional team
- Career development programs
