Posted on : 2009 Nov 12 10:29:08
Customer Service Representative - Bucharest
CATEGORY:
JOB DESCRIPTION: The position is based at the BitDefender HQs in Bucharest. As Customer Service Representative, you’ll enjoy a youthful work environment while enriching your portfolio with a worldwide customer service experience and act like common escalation point for our support branches world wide.
JOB RESPONSABILITIES: You'll be required to:
- provide customer assistance by email, chat and phone in a timely fashion and be responsible for the provision of the highest levels of product expertise within BitDefender Customer Service.
- provide feedback and continuously work towards improving customer services to ensure a high degree of customer satisfaction.
REQUESTS:
- prove proficiency in foreign languages, the more, the better. ENGLISH is a must and GERMAN, SPANISH or FRENCH are competitive advantages;
- strong skills for installation, configuration and troubleshooting of Microsoft Windows Desktops
- excellent verbal and written communication skills, fast-learner, agile, dynamic, energetic and customer service-driven;
- work both independently and as part of a team, and have a flexible approach to your work;
- possess strong personal organizational skills.
JOB OFFER:
- professional and personal development managed by HR department.
- great experience of working with foreign corporate customers; technical trainings and certification;
- flexible working hours;
- attractive package salary.
